EMT Practice Test

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Question List

Question1: For which steps of the end-to-end service process is SAP Field Service Management responsible? Note: There are 2 correct answers to this question.

Question2: Where can Service Workflow steps can be used in SAP Field Service management? Choose the correct answer.

Question3: You want your customers to be able to create service requests from the Customer Self-Service portal. What are the prerequisites for providing this function? Note: There are 3 correct answers to this question.

Question4: What object corresponds to the service call in ERP? Choose the correct answer.

Question5: Which key concepts are applied to ensure a secure cloud connection when accessing the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

Question6: Which of the following are activities that you can perform in the Master Data module for standalone versions of SAP Field Service Management? Note: There are 3 correct answers to this question.

Question7: Customer cannot request service, what is the reason? Choose the correct answer.

Question8: Which chart types are available in settings to create a report? Note: There are 3 correct answers to this question.

Question9: What needs to done to create a moment set? Note: There are 3 correct answers to this question.

Question10: Which features are available in the Smartform designer? Note: There are 3 correct answers to this question.

Question11: For which of the following steps in the service call lifecycle is the dispatcher typically responsible? Note:
There are 2 correct answers to this question.

Question12: The Dispatcher drags and drops a service call onto technician's schedule on the planning board. What must happen next to allow the technician to sync and view the assigned service call on mobile app?
Choose the correct answer.

Question13: What are the platforms supported for SAP Field Service mobile App? Note: There are 3 correct answers to this question.

Question14: When an existing template has been modified and released, what options to be given to the users?
Note: There are 2 correct answers to this question.

Question15: As a business, you want to build up your pool of crowd workers. Which entities best describe crowd workers?
Note: There are 3 correct answers to this question.

Question16: What is the purpose of visibility condition in Smartforms? Note: There are 2 correct answers to this question.

Question17: Which SAP Analytics Cloud stories are available to download for SAP Field Service Management? Note:
There are 2 correct answers to this question.

Question18: Which of the following is supported in business rules?

Question19: You are a field service technician using an iOS device, and you have just completed a repair. How can you check the travel time to the next repair location address?

Question20: Which Scenario do you need a service call instead of an activity in SAP Field Service management? Note:
There are 2 correct answers to this question.

Question21: What are key functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

Question22: What does a report template contain? Note: There are 3 correct answers to this question.

Question23: Which functionality is possible when the Smartform template is set to Translation status?

Question24: What are the approval statuses in Time &Material journal? Note: There are 3 correct answers to this question.

Question25: Where can you define the user access to the SAP Field Service management Mobile app? Choose the correct answer.

Question26: Which Customer steps are part of SAP Field Service management Self-service? Note: There are 3 correct answers to this question.

Question27: Which action in the Time and Material journal allows an approver to send the material record back to the technician to resubmit?

Question28: What are some functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

Question29: In which scenario of service engagement does SAP Field Service Management primarily provide capabilities to complement the SAP Service Cloud portfolio?

Question30: What are the benefits of using activity feedback? Note: There are 2 correct answers to this question.

Question31: What can you do with a picker element in a Smartform? Note: There are 2 correct answers to this question.

Question32: What are the some main security characteristics of the SAP Field Service management Mobile App.?
Note: There are 2 correct answers to this question.

Question33: How does the integration scenario with S/4HANA look like? Choose the correct answer.

Question34: What advanced settings can you use to create a dashboard? Note: There are 2 correct answers to this question.

Question35: You are a consultant who needs to explain the Reserved Material feature of SAP Field Service Management to a customer. Which statements can you use to describe the capabilities of reserved material? Note: There are 2 correct answers to this question.

Question36: What assumptions / facts go for Querying? Note: There are 2 correct answers to this question.

Question37: Which actions are available for a technician within an activity record? Note: There are 3 correct answers to this question.

Question38: How do you activate the integrated checkout feature in the SAP Field Service Management mobile app? Note:
There are 3 correct answers to this question.

Question39: Which of the following are data object types that you can maintain in the Master Data module? Note: There are 3 correct answers to this question.

Question40: What is mandatory to fill when creating a smart form? Choose the correct answer.

Question41: Which of the following is a mandatory field when you create a Smartform template?

Question42: What needs to be done for the service call by the dispatcher at the end? Note: There are 2 correct answers to this question.

Question43: How Does SAP Field Service Management Crowd Service allow you to cater to next generation employees? Choose the correct answer.

Question44: Which of the following styles is available on a label element in Smartforms and Feedback?

Question45: As a business, you want to build up your pool of crowd workers, Which entities best describes crowd workers? Note: There are 3 correct answers to this question.

Question46: What options does a technician have to record travel time against an activity in the SAP Field Service Management mobile app? Note: There are 3 correct answers to this question.

Question47: What are the components of a trigger in a business rule? Note: There are 3 correct answers to this question.

Question48: What are activities done by the crowd owner? Note: There are 3 correct answers to this question.

Question49: What does the dispatcher need to do when searching for a technician in the planning board? Choose the correct answer.

Question50: What are some of the main security characteristics of the SAP Field Service Management mobile app? Note:
There are 2 correct answers to this question.

Question51: As a technician, you have just completed a job. You now need to book a second visit for the customer. What option is available in the SAP Field Service Management mobile app for you to do this?

Question52: What can you set in a scheduled business rule? Note: There are 2 correct answers to this question.

Question53: What can you do with a picker element within Smartforms? Note: There are 2 correct answers to this question.

Question54: Where in the SAP Field Service Management Mobile App can you capture Customer Signature? Note:
There are 2 correct answers to this question.

Question55: You want to make an activity available on the service technician's mobile device using the planning board.
Which of the following are mandatory steps? Note: There are 2 correct answers to this question.

Question56: How can you set up authorizations in the Administration module in SAP Field Service Management? Note:
There are 2 correct answers to this question.

Question57: Which objects can you approve using the Time and Material journal? Note: There are 3 correct answers to this question.

Question58: What are the typical steps you perform in the planning and dispatching App? Note: There are 2 correct answers to this question.

Question59: What can you personalize in the Customer Self-Service portal? Note: There are 3 correct answers to this question.

Question60: Who Typically creates Smartform Templates in SAP Field Service management? Choose the correct answer.